Return & Replacement

 

Return Policy

At KingsBazar we ensure our honorable customers with the utmost satisfactory service. If the product you purchased does not meet the advertised satisfactory level, you can opt for an instant return to the delivery person without bearing any expense. After receiving the order if it fails to meet your expectations, you can opt-in to return the product within 3 working days, but you have to send the product back to us, at your own expense. Please kindly contact us via e-mail, or our customer service giving us a heads up before sending a product back. Please note that the cost of the initial shipping charges is non-refundable. In the circumstances, that you have received a faulty or damaged product from us, kindly do not accept the product when such circumstances are faced. Kindly send the product back to the delivery man, and we will proceed to process the refund or replacement of the product after receiving the item back, which may take up to 5-10 business days. Once we have received the returned item, the claimed to be faulty product will be thoroughly inspected by the quality assurance team to comprehend if all required return policy requirements are met.

 

Please be noted that this return policy is not applicable to the following products :

– Lingerie, and Inner Wears.

– Baby Care Supplies

– Beauty, and grooming products.

– Gift Cards

– Food, and other nutrition products.

– Software Programs.

– Games.

– Cars

– Two – Wheelers

– Perfumes, Gels, Polish, any liquefied products, Pet Hygiene, Grooming, or Food, and other Consumables.

 

Categories Number of days applicable for the return of a product after delivery.
Electronic appliances, and Gadgets.                                                                3
Lifestyle                                                                3
Home Supplies                                                                3
Automotive Accessories                                                                3
Books, and other Accessories                                                                3

 

 

Some Important Points to be Focused on :

– The return policy is only applicable when the product delivered to you is a defective one, or the product is a product other than the one described on the site.

– In the case that you have changed your mind, and don’t want the product after delivery, then you have to return the product back to us at your own expense, and responsibility, and we will work on a refund, if and only if, the product is still in a sellable condition.

– If the product shows any sign of defect outside the given time of our policy, then kindly look into the warranty service provided by the respective companies of your purchased product.

– For products that have installation service provided with it, please DO NOT open the product WITHOUT the supervision of an KingsBazar representative. If you do, and anything happens to the product, then, in that case, KingsBazar is in no way responsible for it and you will NOT be refunded.

 

 

In case of returns, the customer should follow the following points to get any possible refunds :

– IMEI/name/image/brand/serial number/article number/barcode should match and MRP tag should be undetached and clearly visible

– All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

– The product should be unused, unwashed, unsoiled, without any stains and in perfect quality. Warranty seals (wherever applicable) should not be removed. Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.

– The product (including SIM trays/charging port/headphone port, back-panel etc.) should not be damaged in any physical way. It should be without any scratches, dents, tears or holes.

– Product’s original packaging/box should not be damaged.

 

 

Mailing Address, and Contact Information:

KingsBazar, 1308/9 Hazi Abul Hossen Market

Vatara Mor, Gulshan-2, Dhaka-1212.

24/7 Call Center : +880 01611445590

Email: info@kingsbazarbd.com

 

 

Stay Safe Online :

We provide full cloud payment service and we don’t control any of your payment information. The whole process of payment is done with the bank itself and KingsBazar is not involved in any of the banking transaction between the buyer and the bank. Now online transaction is safer than ever!

 

Payment Option :

Currently, we are receiving payments through Debit/Credit cards, mobile banking and internet banking. The payment system is fully secured and all your information is safe in the cloud system. The OTP (One Time Pin) system makes it more secured for the customers as the OTP received via SMS in your mobile number is valid only for a few minutes. So even if anyone tries to do any harm, your account credentials are safe and sound with you. Kingsbazarbd.com offers you the most convenient payment methods to provide you a hassle free selling and buying experience.

 

Kingsbazarbd.com accepts the following payment methods:

Credit cards, including American Express, Discover, MasterCard, and Visa

bKash

PayPal

Pay with Cash(cash, checks, EBT, and money order can also be used with this method)

Need more information regarding payment methods? Feel free to, Contact Us

 

Delivery Option:

We deliver our products to over 220 countries over the world. Our delivery service is very quick and is dedicated to reaching you as soon as possible. At KingsBazar we are currently providing the following delivery services :

 

Kings XPRESS

FedEx

DHL

SkyNet

 

Now you don’t have to worry about your delivery anymore. We are providing the best delivery service possible, only for you!

 

Track your Order:

Now you can check where your product is! By tracking your order option we have opened the opportunity to have a look at the situation of your product anytime you want!

In order to track your order, you need to visit our website and click on the “Track your order!” option at the top of the page. If you can’t find it at the top of the page, be sure to check the whole page and the option will be right around the corner.

 

Check the status related terms to get clear understanding:

 

Order received means your order hasn’t been processed yet.

 

Order processing is the stage between the warehouse and dispatching your ordered goods.

 

Dispatcher means your order has left our warehouse. You’ll receive an email confirming dispatch. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse. In the case of products such as furniture where there is a long lead time, “Dispatched” means that you’ve been charged for your order, and you’ll be notified of delivery separately.

 

Canceled means your order has been canceled either by you or by us.